Refund policy

Returns & Refunds

We want you and your adventure companion to be happy with your purchase from Roam & Hound. If you need to request a return, please contact us before sending any item back.

Return eligibility and return periods may vary by product. To request a return, contact Roam & Hound with your order number and the reason for your return. We will review your request and, if the item is eligible, provide return authorization and instructions.

Please do not send a product back without receiving return authorization and return instructions from us first. Unauthorized returns may not be accepted.

To be eligible for a return, merchandise must generally be in its original condition, unused, unworn, and with its original packaging and accessories, unless the item arrived damaged, defective, or incorrect.

Return shipping costs and any applicable restocking fees may be the responsibility of the customer and will be communicated before an approved return is completed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and work to arrange an appropriate replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Once an order has entered processing or fulfillment, cancellation may no longer be possible.

For all return and refund requests, please contact Roam & Hound through the contact information provided on our website.