Shipping policy

Shipping Policy

Free U.S. Shipping

Roam & Hound offers free standard shipping on eligible orders shipped within the United States. At this time, we ship to U.S. addresses only.

Order Processing

Orders are sent for processing after payment has been successfully completed. Processing times may vary by product and fulfillment location. Once your order has shipped, tracking information will be provided when available.

Delivery Times

Delivery times shown on our website or provided after purchase are estimates and are not guaranteed. Delivery times may vary based on the product, destination, carrier, weather, holidays, and other circumstances outside our control.

Some orders containing multiple products may arrive in separate shipments or on different days.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order. Once an order has entered processing or fulfillment, we may be unable to change the shipping address or cancel the shipment.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, you receive an incorrect item, or you believe your shipment has been lost, please contact us as soon as possible at support@roamandhound.com with your order number and details of the issue. For damaged shipments, please retain the item and packaging and include photographs when contacting us.

Questions

For questions about your order or shipping, contact us at support@roamandhound.com.